Contact Us

Last updated: March 19, 2026

We value your feedback and are here to help. Whether you have a question about our speed testing tools, need technical support, or want to discuss a business opportunity, we'd love to hear from you.

General Support

For general questions about using SwiftNetScan, understanding your speed test results, troubleshooting your internet connection, or reporting issues with our website, please contact us at:

📧 Email: support@swiftnetscan.com

We aim to respond to all support inquiries within 48 hours during business days.

Privacy Inquiries

If you have questions about how we handle your data, want to exercise your data rights (access, correction, deletion), or have concerns about our privacy practices, please reach out to:

📧 Email: support@swiftnetscan.com

Please include "Privacy Request" in the subject line so we can route your inquiry appropriately. You can also review our Privacy Policy for detailed information about our data practices.

Business Inquiries

For partnership proposals, advertising inquiries, media requests, API access discussions, or other business-related matters, please contact us at:

📧 Email: support@swiftnetscan.com

Please include "Business Inquiry" in the subject line and provide a brief description of your proposal or question.

Bug Reports and Feature Requests

Found a bug or have an idea for a new feature? We appreciate your help in making SwiftNetScan better. When reporting a bug, please include:

A description of the issue you encountered
Your browser name and version
Your device type (desktop, mobile, tablet)
Steps to reproduce the issue, if possible

Send bug reports and feature requests to support@swiftnetscan.com with "Bug Report" or "Feature Request" in the subject line.

Frequently Asked Questions

Before reaching out, you may find the answer to your question in our FAQ section. We cover common topics such as:

How to interpret speed test results
Why speed test results vary between tests
How to improve your internet speed
Differences between WiFi and Ethernet speeds
Understanding ping, jitter, and packet loss

Response Times

We are a small, dedicated team and we do our best to respond promptly to all inquiries. Typical response times are:

General support: Within 48 hours on business days
Privacy requests: Within 30 days, as required by applicable regulations
Business inquiries: Within 5 business days
Bug reports: Acknowledged within 48 hours; resolution time varies by complexity

Thank you for using SwiftNetScan. Your feedback helps us build a better tool for everyone.