Question 1

What is a good internet speed?

Accepted Answer

For basic browsing and email, 5-10 Mbps is sufficient. For HD streaming, aim for at least 25 Mbps. For 4K streaming and gaming, 100+ Mbps is recommended. Households with multiple users need proportionally more.

Question 2

How do I test my WiFi speed?

Accepted Answer

Connect to your WiFi network and click Start Speed Test on our homepage. The test measures download speed, upload speed, ping, and jitter to give you a complete picture of your connection.

Question 3

Why is my internet slow?

Accepted Answer

Common causes include: too many connected devices sharing bandwidth, poor router placement, ISP network congestion during peak hours, outdated router hardware, or interference from walls and appliances.

Question 4

What is a good ping for gaming?

Accepted Answer

Under 20ms is excellent for competitive games. 20-50ms works well for most online games. Above 100ms, you'll experience noticeable lag. Use a wired connection for the lowest ping.

Question 5

Why is my upload speed so low?

Accepted Answer

Most residential internet plans are asymmetric, meaning download speeds are much faster than upload. This is normal. If you need faster uploads, consider fiber or business-grade plans.

Question 6

How accurate is this speed test?

Accepted Answer

Our speed test provides a reliable measurement of your current connection speed. For best accuracy, close other apps, use a wired connection, and run multiple tests at different times.

Question 7

What is jitter?

Accepted Answer

Jitter measures the variation in ping over time. Low jitter (under 5ms) means a stable connection. High jitter causes choppy video calls and laggy gaming, even with good average ping.

Question 8

How often should I test my speed?

Accepted Answer

Test whenever you notice performance issues. For monitoring, weekly tests at the same time of day help you spot patterns and hold your ISP accountable.

Question 9

Does my router affect internet speed?

Accepted Answer

Yes, significantly. An outdated router can bottleneck even fast connections. Make sure your router supports your plan's speed and uses current WiFi standards (WiFi 5 or 6).

Question 10

What's the difference between Mbps and MBps?

Accepted Answer

Mbps (megabits per second) measures internet speed. MBps (megabytes per second) measures file download speed. 1 MBps = 8 Mbps. So a 100 Mbps connection downloads at about 12.5 MBps.

Frequently Asked Questions

Frequently Asked Questions