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Refund Policy

Last updated: March 19, 2026

This Refund Policy applies to paid subscriptions to SwiftNetScan Pro sold by SwiftNetScan (the "Seller"). All speed testing tools and free educational content on SwiftNetScan remain free to use and are not covered by this policy.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all SwiftNetScan Pro subscriptions (monthly and annual). If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your original purchase date and we will refund the amount paid.

This 30-day window applies to your initial purchase. Subscription renewals (monthly or annual) are treated as new charges, and refund requests on renewals are considered on a case-by-case basis.

2. How to Request a Refund

Our order process and payments are handled by our online reseller, Paddle.com, who is the Merchant of Record for all SwiftNetScan Pro purchases. Paddle handles all refund requests, customer service inquiries, and returns.

To request a refund, you can either:

Please include your order/receipt number (sent to your email at checkout) so we can locate your purchase quickly.

3. When Refunds Are Processed

Approved refunds are typically processed within 5–10 business days by Paddle. The exact time it takes for the funds to appear on your statement depends on your payment method and card issuer.

4. Cancellations

You can cancel your SwiftNetScan Pro subscription at any time from your account or via paddle.net. When you cancel, your subscription remains active until the end of the current billing period, after which it will not renew. A cancellation on its own is not a refund request — if you would also like a refund of a recent charge, please follow the refund steps above.

5. Contact

If you have questions about this Refund Policy, contact us at support@swiftnetscan.com.